Title
Resolution to Approve an Agreement with American Conservation & Billing Solutions, Inc. for a Customer Portal and Consumption Data Analytics Solution (est. $260,000.00 over 5 years) and Appropriation of Funds from the
Water Supply System ($34,000.00) and Sewage Disposal System ($34,000.00) (8 Votes Required)
Memorandum
This resolution requests approval of a professional services agreement with American Conservation & Billing Solutions, Inc. (AmCoBi) for 5 years, for the purchase of software, support, and maintenance of the AquaHawk product through a SaaS subscription model. The total amount contract is estimated at $260,000.00, which includes annual maintenance fees as well as pay-per-contact charges for e-mail, text and phone messages.
Currently, the City issues over $90,000.00 in credits per year due to apparent leaks and incurs additional customer dissatisfaction due to unexpected high
water bills, which is unquantifiable. As a result, the City issued RFP #18-32 to solicit customer engagement and data analytic solutions that could take full advantage of the City's Advanced Metering Infrastructure (AMI) system. The solutions were required to provide customers self-service access to their
water consumption data, allow them to set customer specific thresholds for alerts, provide projected bill estimates, and provide consumption analysis and leak detection on all meters for the City to review.
Through the course of the RFP review and due diligence, 4 of the 7 respondents were eliminated by the evaluation committee. The three finalists conducted separate demonstrations at City Hall that addressed functionality, training, support, and implementation.
A pricing comparison of the three finalists is below:
Implementation Costs
Annual Cost*
Aquahawk
$32,700.00
$35,304.00
WaterSmart
$17,500.00
$42,000.00
Aclara
$62,000.00
$38,000.00
Based on the comprehensive evaluation of the proposed solutions, the City determined that AquaHawk had the most complet...
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